Exchanges, Returns and Terms & Conditions

If you wish to return an item or items that have not been used for a refund as you have simply changed your mind, please note the following:

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• Contact Clipit Grooming within 7 days to inform us of your intention to return an item providing details of the product and when this was purchased.

• You have up to 14 days for the item to reach us.

• All items must be unused, and in its original packaging, with all labels attached.

• If an item has been used, Clipit Grooming has the right to refuse the return.

• You must provide your invoice as this is proof of our guarantee for those items which have a warranty.

• In the event that you are returning an item which is faulty or has been damaged in transit the item must be returned to us in its original packaging and original condition.

• If the item is not in its original packaging, is damaged or has been used we reserve the right to deduct 20% of the paid value.

• For used items please refer to the section on warranties.

• Returns cannot be considered after 30 days from the date of purchase.

 

When returning an item for exchange the parcel remains your responsibility until it reaches Clipit Grooming and it is recommended that you use a track and trace service. The cost of returning the item will not be refunded unless you are returning an item because of a mistake by Clipit Grooming or because the item is faulty.

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Upon receipt, the the goods are deemed to be faulty, we reserve the right to repair the item, replace the item or credit in full for the item.

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If after assessment, a returned product is deemed to be faulty because of user error or wear and tear, Clipit Grooming reserves the right to refuse a full refund and/or postage costs with a 20% deduction on original cost

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Refunds can take up to 14 days for the payment to reach your account. Clipit Grooming can only refund via the payment process that was originally used. All refunds are dealt with on a Thursday. If your return is received on a Friday, it will not be dealt with until the following Thursday.

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Non-Returnable Items

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Please note the following items are Non-Returnable unless faulty with the exception of Scissors and Blades which must reach us within 14 days:

• Face masks

• Personalised garments (goods made to order)

• Student starter kits

• Sale items

• Clipper blades

• Gift vouchers

• Bespoke jellyB Collars and Leads

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Consumer Contracts (formally Distance Selling Regulations)

Customers who order online, via mail or telephone have the right to cancel their order for a limited period even if the goods aren't faulty (this does not apply to commercial purchases or business to business).

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We will offer a refund to customers provided Clipit Grooming have been notified in writing within 14 days of receipt of goods that you wish to cancel your order.

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Items being returned must be received by Clipit Grooming within 14 days of Clipit Grooming receiving notification in writing that goods are to be returned. We will refund customers within 14 days of receipt of goods.

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There is no legal distance Consumer Contract for items under £42 or if you are a business purchasing from Clipit Grooming.

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No reason for return is required, if goods are being returned under the Consumer Contract.

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When returning an item for refund the parcel remains your responsibility until it reaches Clipit Grooming and it is recommended that you use a track and trace service. The cost of returning the item will not be refunded unless you are returning an item because of a mistake Clipit Grooming or because the item is faulty.

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Your unwanted item must be in a re-saleable condition and in the the original, undamaged, unused, unopened product packaging with labels attached.

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Zero Tolerance Policy

The majority of our customers who contact us communicate in a polite and courteous manner. This policy is how we manage the relatively few individuals whos actions we consider unreasonable. Aggressive/abusive behaviour or language (whether verbal, i.e face to face, over the telephone, or written) that may cause staff to feel intimidated, threatened or abused.

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• threats

• verbal abuse

• racist and sexist language

• derogatory remarks

• offensive language

• rudeness

• making inflammatory statements, or

• raising unsubstantiated allegations

 

Unreasonable demands and communication may include:

 

• requesting responses to unreasonable timescales

• insisting on speaking with certain members of staff, or

• adopting a “capture-all” approach by contacting many staff members and third parties.

 

We have a zero-tolerance position on threats, written and verbal. We will inform you that your behaviour is unacceptable and unreasonable, and will ask you to modify your behaviour. If the warning is ignored, and you do not modify your behaviour, we will take steps to reduce communication with you. If we decide a restriction should be put into place, it could lead to us blocking you on email/calls and our online store, plus we will pass your details over to our legal team.

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Warranties

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Many of our products are covered by the manufacturer's guarantee and Clipit Grooming have limited control over warranty product replacement/repairs.

• Warranties will be void if items are altered, amended, or repaired by unauthorised persons.

• The length of any warranty offered can differ depending upon the product.

• Consumable parts are not covered under the warranty. Consumable parts are defined as:
  - Parts that degrade over time or use which include (but exclusive to ) clipper cables, clipper charging hubs, clipper blades, scissors, carbon brushes, handles, filters, zips and buttons..

• Action taken is at the discretion of the supplier.

• Proof of purchase is required.

• Any item under £15 will not come with a warranty, sale items included.

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When returning an item under warranty circumstances the parcel remains your responsibility until it reaches Clipit Grooming and it is recommended that you use a track and trace service. The cost of returning the item will not be refunded unless you are returning an item because of a mistake by Clipit Grooming or because the item is faulty.

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Returns FAQ's

 

What is the return policy?

In the unlikely event that you are dissatisfied with your purchase, please go to our Returns Policy (above).

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How much does it cost to return a product (s)?

When returning an item(s) the parcel remains the customers responsibility until it reaches Clipit Grooming. It is strongly recommended that you use a track and trace service. The cost of returning the item will not be refunded.

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When will I receive my refund?

Provided the goods are in their original condition and packaging and unused, we will issue a refund within 14 days of the item being received by us. This refund will be issued to the original method of payment.

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What should I do if I don't receive my order?

If your order has not been received within 7 days please contact us at sales@clipit-grooming.com. If you fail to contact us within 14 days to inform us that your order has not arrived Clipit does not take any responsibility of the non-receipt of your order.

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Can I exchange my product(s)?

Goods returned within 14 days that are unused and in their original packaging can be exchanged as per the terms set out in our exchange policy, see above). Please download and complete the Returns Form, if you are unable to do so then please include a covering letter with your details, a return address and a summary of why you are returning the item(s).

Please note exchanges are applicable for the UK and ROI orders only. International returns will receive a refund.

 

How many days do I have to return my order?

Our returns period is 14 days from date of purchase. Please note the following items are Non-Returnable unless faulty with the exception of Scissors and Blades which must reach us within 14 days:

• Face Masks

• Clipper blades

• Personalised Garments (goods made to order)

• Student Starter Kits

• Gift Vouchers

• Bespoke jellyB Collars and Leads

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